DEXILOG,LLC (DEVELOPERS)

For anything else related to Smart Keyboard
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funkylogik
Posts: 5
Joined: Wed May 30, 2012 4:20 am
Phone: Sony Experia Arc S Android 4.0

DEXILOG,LLC (DEVELOPERS)

Post by funkylogik »

this is a dead forum, you dont take any bug reports on board and dont reply to emails.
terrible customer service.
ill be contacting Google to complain and request full refund!
Poor poor customer service and i hope you are never able to give up your day job.
Sorry but if you wana make a career out of app development then you must listen to your customers :-)
TheTehk17
Posts: 184
Joined: Wed Feb 09, 2011 1:11 am
Phone: Samsung Moment, Acclaim, and Galaxy S

Re: DEXILOG,LLC (DEVELOPERS)

Post by TheTehk17 »

cyril was here today... he made several posts.
Skins
glowkey (multiple colors & two styles): http://bit.ly/mszole
MIUI_black (webOS skin, three different styles): http://bit.ly/kVRwdt

You can also find me on the SDX forums: http://bit.ly/mnwjU3
kcfong2
Posts: 3
Joined: Sat May 26, 2012 9:24 pm
Phone: HTC Nexus HD2 Android ICS 4.04

Re: DEXILOG,LLC (DEVELOPERS)

Post by kcfong2 »

I second funkylogik's feelings. No acknowledgements whatsoever.
TheTehk17
Posts: 184
Joined: Wed Feb 09, 2011 1:11 am
Phone: Samsung Moment, Acclaim, and Galaxy S

Re: DEXILOG,LLC (DEVELOPERS)

Post by TheTehk17 »

This topic has been moved to General Discussions.
Skins
glowkey (multiple colors & two styles): http://bit.ly/mszole
MIUI_black (webOS skin, three different styles): http://bit.ly/kVRwdt

You can also find me on the SDX forums: http://bit.ly/mnwjU3
User avatar
cyril
Developer
Posts: 2079
Joined: Tue Feb 02, 2010 4:02 pm
Phone: Nexus One 2.3
Location: Nice, France

Re: DEXILOG,LLC (DEVELOPERS)

Post by cyril »

Hello

Usually I try not to answer such posts, but I will make an exception this time.

I can somehow understand your feelings, but I don't understand the (apparent) *anger* you express, especially compared to the *cheap* (I mean it) price you paid. In this world of cheap mobile apps, people got used to unlimited free support, unlimited updates, etc. and sometimes think they can behave like shareholders just because they paid a few euros/dollars for an app. Anyway if you feel that you wasted your money by rewarding my work (I don't rob anyone, the Trial version is free and full-featured), feel free to give me your real name and order number, and I will refund you. No need to complain to Google, anyway they don't listen to anyone, even developers, but that's another story...
i hope you are never able to give up your day job
Nice. Obviously you don't know me, so I will tell you a bit. Actually I *did* give up my day job during one year to fully develop this app, during which I sacrificed my personal life to listen to customers nights and days, sometimes taking days to implement features that only a few people in the world needed. Sometimes I had less time to work on Smart Keyboard, as I also worked in parallel on another project *for free*, to help people that have no money at all (nothing to do with mobile apps). Now I've made the choice to work on several exciting projects in addition to this app, which obviously gives me less time to take care of the huge amount of posts and emails I receive daily. I'm sad I cannot answer to everyone, but I'm glad people like TheTehk17 are here to help, and I'm also trying to do my best to provide enough support to Smart Keyboard users (the fact you don't see it doesn't mean there is no support).
Sorry but if you wana make a career out of app development then you must listen to your customers :)
Not sure you are in position to give me personal advice about my career, anyway as you ended with a smile I will do the same :)
Cyril
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